UI / UX Design
Flexera
Designed UX solutions for enterprise IT Asset Management by structuring complex license data, integrating new features into an existing design system, and improving in-app usability to reduce support friction.
Year :
2021
Industry :
B2B | IT | Cloud Management
Client :
Flexera
Role
UX Designer
About the Project
Flexera required new designs to support the integration of Microsoft, Salesforce, and ServiceNow licenses into their IT Asset Management platform. The work involved deeply understanding different enterprise license models and translating them into a clear, scalable information architecture within an established, complex system.
Alongside license management, I also contributed to usability improvements aimed at helping users navigate the platform more intuitively and reduce reliance on customer support.
Key Contributions
Analyzed Microsoft, Salesforce, and ServiceNow license types to inform data structure and IA
Designed scalable information architecture for license management within Flexera’s platform
Integrated new features while adhering to Flexera’s existing design system
Improved in-app support UX flows to help reduce customer support calls
Designed a breadcrumbs feature that blended navigation history with current context
Solved navigation challenges within a mature enterprise software architecture
Achievements
Enterprise license integrations delivered
In-app support UX improved to reduce support dependency
Breadcrumb navigation feature successfully implemented
UI / UX Design
Flexera
Designed UX solutions for enterprise IT Asset Management by structuring complex license data, integrating new features into an existing design system, and improving in-app usability to reduce support friction.
Year :
2021
Industry :
B2B | IT | Cloud Management
Client :
Flexera
Role
UX Designer
About the Project
Flexera required new designs to support the integration of Microsoft, Salesforce, and ServiceNow licenses into their IT Asset Management platform. The work involved deeply understanding different enterprise license models and translating them into a clear, scalable information architecture within an established, complex system.
Alongside license management, I also contributed to usability improvements aimed at helping users navigate the platform more intuitively and reduce reliance on customer support.
Key Contributions
Analyzed Microsoft, Salesforce, and ServiceNow license types to inform data structure and IA
Designed scalable information architecture for license management within Flexera’s platform
Integrated new features while adhering to Flexera’s existing design system
Improved in-app support UX flows to help reduce customer support calls
Designed a breadcrumbs feature that blended navigation history with current context
Solved navigation challenges within a mature enterprise software architecture
Achievements
Enterprise license integrations delivered
In-app support UX improved to reduce support dependency
Breadcrumb navigation feature successfully implemented
UI / UX Design
Flexera
Designed UX solutions for enterprise IT Asset Management by structuring complex license data, integrating new features into an existing design system, and improving in-app usability to reduce support friction.
Year :
2021
Industry :
B2B | IT | Cloud Management
Client :
Flexera
Role
UX Designer
About the Project
Flexera required new designs to support the integration of Microsoft, Salesforce, and ServiceNow licenses into their IT Asset Management platform. The work involved deeply understanding different enterprise license models and translating them into a clear, scalable information architecture within an established, complex system.
Alongside license management, I also contributed to usability improvements aimed at helping users navigate the platform more intuitively and reduce reliance on customer support.
Key Contributions
Analyzed Microsoft, Salesforce, and ServiceNow license types to inform data structure and IA
Designed scalable information architecture for license management within Flexera’s platform
Integrated new features while adhering to Flexera’s existing design system
Improved in-app support UX flows to help reduce customer support calls
Designed a breadcrumbs feature that blended navigation history with current context
Solved navigation challenges within a mature enterprise software architecture
Achievements
Enterprise license integrations delivered
In-app support UX improved to reduce support dependency
Breadcrumb navigation feature successfully implemented