Visibly
Category
Healthcare
/
/
Duration
UX Lead
Led research-driven UX improvements for patient onboarding by translating user testing insights into a clear, intuitive, and medically compliant flow for a digital visual acuity test.
About the Project
Visibly is the world’s first online visual acuity test, developed in response to COVID-19 to allow patients to assess their vision remotely using a mobile device. The product required high accuracy, ease of use, and strict adherence to medical standards. As Design Lead, I focused on refining the onboarding experience so patients could complete the test confidently and correctly.
Key Contributions
Reviewed and analyzed patient user-testing videos to identify onboarding pain points and error patterns
Documented usability issues into structured reports that guided design decisions
Redesigned the patient onboarding flow to improve clarity, ease of use, and test accuracy
Collaborated closely with the Visibly team to ensure alignment with medical standards and regulatory requirements
Achievements
Improved patient onboarding experience
Reduced user errors during testing
New onboarding feature delivered
